{"id":37833,"date":"2014-01-16T14:13:46","date_gmt":"2014-01-16T14:13:46","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=11399d1a669fff84089f1a215814ffa1"},"modified":"2014-01-16T14:13:46","modified_gmt":"2014-01-16T14:13:46","slug":"news-story-disclosure-service-availability","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=37833","title":{"rendered":"News story: Disclosure service availability"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We\u2019re starting 2014 from a strong position, with excellent customer satisfaction levels and good levels of performance, but we know we need a more modern, flexible IT service platform, which we can exploit, transforming our current service and offering new services. <\/p>\n<p>For a few days in the middle of March, we\u2019ll start this journey as we make some changes to our existing IT system, and welcome aboard our new service delivery partner, Tata Consultancy Services (TCS). To complete the first stage, we\u2019ll need to suspend some of our disclosure services for a few days. <\/p>\n<p>Don\u2019t worry though; you\u2019ll still be able to send in paper and e-bulk applications. However, applications may take a few extra days to appear on our <a href=\"https:\/\/www.gov.uk\/disclosure-barring-service-check\/tracking-application-getting-certificate\">online tracking<\/a> service. You can read more about this in January\u2019s edition of <a href=\"https:\/\/www.gov.uk\/government\/publications\/dbs-disclosure-news-january-2014\">DBS Disclosure News<\/a><\/p>\n<p>During this time, some of our disclosure services will be unavailable including <a href=\"https:\/\/www.gov.uk\/dbs-update-service\">Update Service<\/a>, <a href=\"https:\/\/www.gov.uk\/disclosure-barring-service-check\/tracking-application-getting-certificate\">online tracking<\/a> and <a href=\"https:\/\/www.gov.uk\/disclosure-barring-service-check\/arranging-checks-as-an-employer\">Adult First<\/a> services. Our call centre and customer services teams will also only be able to answer general enquiries, because we will have no access to our disclosure system so won\u2019t be able to discuss individual cases.<\/p>\n<p>We apologise for any disruption and inconvenience this may cause, but we wanted to let you know as early as possible. Towards mid-February, we\u2019ll be able to let you know the actual dates in March which will be affected, so you can make plans to minimise any disruption to your business. <\/p>\n<p>This is all the information we have available for you at this stage. As soon as we can tell you more, and confirm the actual days affected, we\u2019ll let you know. <\/p>\n<p>Thank you for your understanding and look out for more information on this website.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the middle of March we will be making some changes to our exsiting IT system<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/37833"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=37833"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/37833\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=37833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=37833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=37833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}