{"id":46398,"date":"2014-08-14T11:09:37","date_gmt":"2014-08-14T11:09:37","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=a46c7f242dba0c09769c88351ce5ab10"},"modified":"2014-08-14T11:09:37","modified_gmt":"2014-08-14T11:09:37","slug":"news-story-civil-news-remember-to-put-email-addresses-on-claims","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=46398","title":{"rendered":"News story: Civil news: remember to put email addresses on claims"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We have a new approach to claims with missing information which you can benefit from if you remember to include your email address on <a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/forms\/legal-aid-agency\/civil-forms\/controlled-work-claims\">claim forms<\/a>.<\/p>\n<p>This allows caseworkers to consider whether missing information could be supplied by providers within 24 hours. This was highlighted in a news article on <a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/legal-aid\/newslatest-updates\/civil-news\/new-approach-to-claims-with-missing-information\">22 May<\/a>.<\/p>\n<p>Wherever possible we will:<\/p>\n<ul>\n<li>email our reject decision to you, including the checklist which explains what we need from you <\/li>\n<li>hold your claim for 24 hours <\/li>\n<li>review your claim once you\u2019ve emailed us back within 24 hours <\/li>\n<\/ul>\n<p>But we can only use this process if you have provided an up-to-date email address that allows you to respond to us within the 24-hour timeframe.<\/p>\n<p>We also advise that you provide a current email address that will help us to contact the best person to provide the information we need.<\/p>\n<h3 id=\"make-your-email-address-clearly-visible\">Make your email address clearly visible<\/h3>\n<p>If you write the email address on the claim form this will make it easily identifiable and ensure it is not missed.<\/p>\n<p>Where there is no specific section for the email address then you should add it to the contact name section e.g. on the claim 1\/1A form.<\/p>\n<h3 id=\"further-information\">Further information<\/h3>\n<p><a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/legal-aid\/funding\">Funding and costs assessment<\/a> <\/p>\n<p><a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/downloads\/legal-aid\/funding-code\/electronic-handbook.pdf\">Electronic handbook<\/a><\/p>\n<p><a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/downloads\/legal-aid\/funding-code\/escape-cases-electronic-handbook.pdf\">Escape cases electronic handbook<\/a><\/p>\n<p><a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/legal-aid\/contracts-and-tenders\">Contracts and tenders<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Email addresses on claim forms will help us chase up queries.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/46398"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46398"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/46398\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=46398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=46398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}