{"id":49076,"date":"2014-10-22T09:43:17","date_gmt":"2014-10-22T09:43:17","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=b345cc113ecca0f429c18ec6aef82cfe"},"modified":"2014-10-22T09:43:17","modified_gmt":"2014-10-22T09:43:17","slug":"news-story-new-dbs-digital-services","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=49076","title":{"rendered":"News story: New DBS digital services"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We are developing new digital systems to make our customer journey easier and our turnaround times quicker. This is driven by our three year <a href=\"https:\/\/www.gov.uk\/government\/publications\/dbs-strategic-plan-2014-2017\">strategic plan<\/a> and desire to become Government\u2019s Centre of Excellence for suitability information. <\/p>\n<p>We want to make sure that our new system will give better access if you refer barring cases to us and\/or make disclosure applications. It is designed to enhance the work we do to protect the public. The system will see us operating in a paperless environment and help us become digital by default in the way we work.<\/p>\n<p>This is quite a big project because of the number of applications we deal with, and the very high standards we demand.<\/p>\n<p>You will be able to apply online for DBS checks through a new web portal which will be simple to use. Web chat will be a feature of the portal and you will receive text messages about where your application is up to.<\/p>\n<p>Barring referrals will be made online and people who have been referred will also be able to check on the progress of their case or make representations through the web. Referrers will also be able to engage with us in a much improved digital environment.<\/p>\n<p>As well as the customer facing benefits we are also addressing a number of process based inefficiencies through the project. This means we will be able to turn applications around quicker and provide progress information along the way. <\/p>\n<p>We plan to launch our new web portal next year in late spring for our barring services and late summer for disclosure.<\/p>\n<p>We will continue to give you regular updates on the digital project through our website, <a href=\"https:\/\/www.gov.uk\/government\/collections\/dbs-news--2\">DBS Disclosure News<\/a> and to anyone who has <a rel=\"external\" href=\"https:\/\/www.qbaseprojects.co.uk\/public\/dbs-subscriber.asp\">signed up for DBS email updates<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are changing the way we do things to make our services simpler to use and more accessible for everyone.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/49076"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49076"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/49076\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=49076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=49076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}