{"id":49142,"date":"2014-10-23T10:50:23","date_gmt":"2014-10-23T10:50:23","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=be2b0d02cff229cee3556c1a64185000"},"modified":"2014-10-23T10:50:23","modified_gmt":"2014-10-23T10:50:23","slug":"news-story-civil-news-escape-cases-team-adopts-new-process-to-reduce-rejects","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=49142","title":{"rendered":"News story: Civil news: escape cases team adopts new process to reduce rejects"},"content":{"rendered":"<div class=\"govspeak\">\n<p>A new process is being adopted by our escape cases team in Liverpool to try and reduce the number of claims that are rejected.<\/p>\n<p>This will apply to escape case claims in the following categories: <\/p>\n<ul>\n<li>civil<\/li>\n<li>mental health<\/li>\n<li>immigration<\/li>\n<li>asylum work<\/li>\n<\/ul>\n<p>It is voluntary to take part but the idea builds on the success of a similar approach on civil certificated bills \u2013 see news story link below.<\/p>\n<h3 id=\"how-will-the-process-work\">How will the process work?<\/h3>\n<ol>\n<li>if we see a reason to reject the claim we will send you an email explaining what we need from you to stop this happening<\/li>\n<li>we will then hold your claim for 24 hours<\/li>\n<li>we will review your claim if you email us back within 24 hours <\/li>\n<\/ol>\n<h3 id=\"what-about-other-categories\">What about other categories?<\/h3>\n<p>All legal help and controlled legal representation work will continue to be processed as they are at present.<\/p>\n<h3 id=\"will-this-process-be-extended\">Will this process be extended?<\/h3>\n<p>We will look at extending this process to claims processed by the escape cases team in our Jarrow office which deals solely with cases submitted on the EC Claim 1 form. We will let you know when a decision has been made about this.<\/p>\n<h3 id=\"what-do-i-need-to-do\">What do I need to do?<\/h3>\n<p>Remember to provide an email contact on your EC Claim1 form or covering letter when submitting  claims.  <\/p>\n<p>Completion of our reject checklists before submitting your claims will also reduce the likelihood of a claim being rejected \u2013 see links below. <\/p>\n<h3 id=\"reminder-about-reject-fix-service\">Reminder about reject fix service<\/h3>\n<p>We would also like to remind escape case providers about our reject fix service. This is open to both licensed work and escape case claims arising from controlled work. <\/p>\n<h3 id=\"how-does-reject-fix-work\">How does reject fix work?<\/h3>\n<p>If a claim is rejected back to you but you feel the reasons given for the rejection are incorrect you can email the reject fix service.<\/p>\n<p>We will then investigate and let you know within 24 hours whether or not the claim has been correctly rejected. One of 2 things will happen:<\/p>\n<ol>\n<li>incorrect rejection \u2013 we will ask you to resubmit your claim priority processing and if we acted incorrectly the rejection will be removed from your performance statistics<\/li>\n<li>correct rejection \u2013 we will ask you to resubmit your claim for processing as normal and explain what was wrong to help you with future claims<\/li>\n<\/ol>\n<h3 id=\"further-information\">Further information<\/h3>\n<p><a href=\"https:\/\/www.gov.uk\/government\/publications\/escape-fee-case-claim-forms\">EC-CLAIM 1: escape fee case claim form<\/a> \u2013 use this link to download checklists to use with claim forms<\/p>\n<p>Justice website: <a rel=\"external\" href=\"http:\/\/www.justice.gov.uk\/legal-aid\/newslatest-updates\/civil-news\/new-approach-to-claims-with-missing-information\">New approach to claims with missing information<\/a> \u2013 news story announcing similar approach for certificated cases<\/p>\n<p>Email: <a href=\"mailto:laacivilclaimfix@legalaid.gsi.gov.uk\">Reject fix service<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>New approach for civil, mental health, immigration and asylum controlled work handled in Liverpool.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/49142"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49142"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/49142\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=49142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=49142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}