{"id":51654,"date":"2014-12-15T17:12:28","date_gmt":"2014-12-15T17:12:28","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=a4fbed5a4fb7ffc3aef2b0d249e3ec5e"},"modified":"2014-12-15T17:12:28","modified_gmt":"2014-12-15T17:12:28","slug":"news-story-civil-news-guidance-on-urgent-work-calls-to-customer-services","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=51654","title":{"rendered":"News story: Civil news: guidance on \u2018urgent work\u2019 calls to customer services"},"content":{"rendered":"<div class=\"govspeak\">\n<p>The majority of calls to our customer service team are chasing work prematurely as the work is within published targets and not considered to be urgent.<\/p>\n<p>You should not call to chase work until it has been with us for a period greater than our published turnaround times. For information on current processing dates check our website at the link below. <\/p>\n<p>Chasing work prematurely creates additional telephone calls and prevents calls chasing genuinely urgent work being answered quickly.  <\/p>\n<h3 id=\"what-is-classed-as-urgent\">What is classed as \u2018urgent\u2019?<\/h3>\n<p>\u2018Urgent\u2019 is defined as work which:<\/p>\n<ul>\n<li>needs to be completed within 48 hours<\/li>\n<li>is not already covered under the scope of the existing certificate (if a certificate exists)<\/li>\n<\/ul>\n<p>If work becomes urgent you should consider using delegated functions to grant emergency funding.<\/p>\n<p>Different criteria determining urgency apply to immigration work. You can find out more by reading the recent \u2018urgent flag function\u2019 news article \u2013 see link below. <\/p>\n<p>If you are working on the Client and Cost Management System you should note that the urgent flag function explained in our recent article is now available see \u2013 link below. <\/p>\n<p>This removes the need for you to contact our customer service team to let us know when an urgent item of work has been submitted.<\/p>\n<h3 id=\"further-information\">Further information<\/h3>\n<p><a href=\"https:\/\/www.gov.uk\/civil-processing-dates\">Current processing dates<\/a><\/p>\n<p><a href=\"https:\/\/www.gov.uk\/government\/news\/civil-news-ccms-now-features-urgent-flag-function\">Urgent flag function<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our customer service team are experiencing a high volume of calls chasing work that is not urgent.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/51654"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=51654"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/51654\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=51654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=51654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=51654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}