{"id":54093,"date":"2015-02-19T13:50:04","date_gmt":"2015-02-19T13:50:04","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=c087756c602c1451e4bad07f9f86a99e"},"modified":"2015-02-19T13:50:04","modified_gmt":"2015-02-19T13:50:04","slug":"news-story-civil-news-changes-to-ccms-email-addresses","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=54093","title":{"rendered":"News story: Civil news: changes to CCMS email addresses"},"content":{"rendered":"<div class=\"govspeak\">\n<p>The email addresses you can use for cases and feedback about the Client and Cost Management System (CCMS) are changing.<\/p>\n<p>You should note the following email addresses which will be closing at 5pm on 1 March 2015. These include:<\/p>\n<p>CCMStranche1@legalaid.gsi.gov.uk<\/p>\n<p>CCMStranche2@legalaid.gsi.gov.uk<\/p>\n<p>CCMStranche3@legalaid.gsi.gov.uk<\/p>\n<p>CCMSPilot@legalaid.gsi.gov.uk<\/p>\n<p>CCMScasework@legalaid.gsi.gov.uk<\/p>\n<p>If you email any of the above addresses once they have been closed you will receive an auto response. This will direct you to an alternative contact to deal with your enquiry. <\/p>\n<p>You will still have a number of ways to get in touch after the above emails are closed and these are detailed below.<\/p>\n<h3 id=\"case-related-enquiries\">Case related enquiries<\/h3>\n<p>You should use the case enquiries feature in CCMS to submit case-related enquiries. <\/p>\n<p>If you need to, you can also use the \u2018urgent flag\u2019 to highlight urgent applications and amendments at the point of submission.<\/p>\n<p>If you have used the \u2018urgent flag\u2019, you don\u2019t need to contact us to speed up the processing of your submission. This will happen automatically. <\/p>\n<p>Further details of what is classed as \u2018urgent work\u2019 can be found in a recent GOV.UK article \u2013 see link below.<\/p>\n<p>If you are unable to submit your enquiry in CCMS you should email:<\/p>\n<p><a href=\"mailto:contactcivil@legalaid.gsi.gov.uk\">contactcivil@legalaid.gsi.gov.uk<\/a><\/p>\n<p>Details of the information to include in the email subject header can be found on GOV.UK \u2013 see link below. <\/p>\n<h3 id=\"technical-enquiries\">Technical enquiries<\/h3>\n<p>It is important that we know about any technical enquiries or issues. You can telephone or email Online Support.<\/p>\n<p>0203 334 6664<\/p>\n<p><a href=\"mailto:online-support@legalaid.gsi.gov.uk\">online-support@legalaid.gsi.gov.uk<\/a><\/p>\n<h3 id=\"general-feedback\">General feedback<\/h3>\n<p><a href=\"mailto:CCMS.team@legalaid.gsi.gov.uk\">CCMS.team@legalaid.gsi.gov.uk<\/a><\/p>\n<p>We will be glad to hear your suggestions for improvements or feedback regarding CCMS. <\/p>\n<h4 id=\"further-information\">Further information<\/h4>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/\">CCMS website<\/a> <\/p>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/using-ccms\/when-ccms-isnt-working\">CCMS website: what to do if CCMS isn\u2019t working<\/a><\/p>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/training-and-quick-guides\">CCMS training and quick guides<\/a><\/p>\n<p>GOV.UK<\/p>\n<p><a href=\"https:\/\/www.gov.uk\/government\/news\/civil-news-ccms-now-features-urgent-flag-function\">\u2018Urgent work flag\u2019 news story<\/a><\/p>\n<p><a href=\"https:\/\/www.gov.uk\/apply-for-legal-aid\">Apply for legal aid \u2013 guidance on email subject headers for case enquiries<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re streamlining the channels you can use for CCMS enquiries.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/54093"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=54093"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/54093\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=54093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=54093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=54093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}