{"id":58217,"date":"2015-06-22T10:13:19","date_gmt":"2015-06-22T10:13:19","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=fdb2e961a4bdb1ccf2d6ef17a4baa4ae"},"modified":"2015-06-22T10:13:19","modified_gmt":"2015-06-22T10:13:19","slug":"news-story-changes-to-hmrc-telephone-numbers","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=58217","title":{"rendered":"News story: Changes to HMRC telephone numbers"},"content":{"rendered":"<div class=\"govspeak\">\n<p>From 30 June 2015, we are withdrawing our 0845 helpline telephone numbers. Customers should instead use our <a href=\"https:\/\/www.gov.uk\/government\/organisations\/hm-revenue-customs\/contact\">03 helpline telephone numbers<\/a>.<\/p>\n<p>This change was announced in <a rel=\"external\" href=\"http:\/\/webarchive.nationalarchives.gov.uk\/20140109143644\/http:\/www.hmrc.gov.uk\/news\/helplines-update.htm\">August 2014<\/a> and since <a href=\"https:\/\/www.gov.uk\/government\/news\/withdrawal-of-hmrc-0845-telephone-numbers\">December 2014<\/a> customers calling a 0845 number that has been taken out of service have heard a message providing the new 03 number before the call is ended. <\/p>\n<p>0845 helpline telephone numbers will be decommissioned from 30 June and customers dialing those numbers will hear a dead line tone.  <\/p>\n<p>Customers can find our 03 helpline telephone number on our <a href=\"https:\/\/www.gov.uk\/government\/organisations\/hm-revenue-customs\/contact\">contact us page<\/a>.<\/p>\n<p>For most customers, an 03 number is cheaper to call than an 0845 number, and it is government and Ofcom policy is to use 03 numbers.<\/p>\n<p>Read more about call charges <a rel=\"external\" href=\"http:\/\/consumers.ofcom.org.uk\/phone\/how-much-does-a-phone-call-really-cost\/\">on the Ofcom website<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>From 30 June 2015 all HMRC 0845 helpline telephone numbers will be taken out of service.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/58217"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=58217"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/58217\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=58217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=58217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=58217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}