{"id":58311,"date":"2015-06-24T08:30:30","date_gmt":"2015-06-24T08:30:30","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=054a33b70e958db4eed577e0e654adb6"},"modified":"2015-06-24T08:30:30","modified_gmt":"2015-06-24T08:30:30","slug":"news-story-customer-satisfaction-with-the-ipo-at-a-5-year-high","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=58311","title":{"rendered":"News story: Customer satisfaction with the IPO at a 5 year high"},"content":{"rendered":"<div class=\"govspeak\">\n<p>Improving the experience customers have when dealing with the IPO is a key priority. IPO Minister, Baroness Neville-Rolfe, has made it a top level target to \u201censure that overall average customer satisfaction is at least 80%\u201d. <\/p>\n<p>A random sample of customers are interviewed every year to measure and track satisfaction levels. The <span class=\"attachment inline\" id=\"attachment_1088248\"><br \/>\n  <a href=\"\/government\/uploads\/system\/uploads\/attachment_data\/file\/437010\/Customer_satisfaction_infographic.pdf\">results for 2014-15<\/a><br \/>\n  (<span class=\"type\"><abbr title=\"Portable Document Format\">PDF<\/abbr><\/span>, <span class=\"file-size\">889KB<\/span>, <span class=\"page-length\">1 page<\/span>)<br \/>\n<\/span> show how overall satisfaction is at a five year high of 85.4%, a rise of 4.4% on the previous year.<\/p>\n<figure class=\"image embedded\">\n<div class=\"img\"><img decoding=\"async\" alt=\"Infographic\" src=\"https:\/\/assets.digital.cabinet-office.gov.uk\/government\/uploads\/system\/uploads\/image_data\/file\/40626\/Customer-insight.web-version.jpg\"><\/div>\n<\/figure>\n<p>Customers have commented how specific aspects of IPO service have improved, for example online renewals, and praised the helpfulness and approachability of staff. <\/p>\n<p>Customers have also expressed the need for continuous improvement of e-services. The IPO are taking this feedback forward, for example, by providing an online application service for designs customers by the end of March 2016.<\/p>\n<p>For further information, contact the our <a href=\"mailto:customerinsight@ipo.gov.uk\">customer insight team<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our customer insight team recently surveyed customers to measure their overall satisfaction with the IPO.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/58311"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=58311"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/58311\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=58311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=58311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=58311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}