{"id":70709,"date":"2016-05-19T10:45:00","date_gmt":"2016-05-19T10:45:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=9e4e87dcd447c177a710324eb8d40b06"},"modified":"2016-05-27T15:14:20","modified_gmt":"2016-05-27T15:14:20","slug":"news-story-issues-with-variable-direct-debit-notifications","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=70709","title":{"rendered":"News story: Issues with Variable Direct Debit notifications"},"content":{"rendered":"<p><em>Updated:<\/em> As of 26 May 2016, this issue has been resolved.<\/p>\n<div class=\"govspeak\">\n<div class=\"call-to-action\">\n<p>As of 26 May 2016, this issue has been resolved.<\/p>\n<\/div>\n<p>Since Friday 13 May, some email notifications about intended Direct Debit collections have not been delivered to customers.<\/p>\n<p>We are investigating this technical issue and working to fix this as quickly as possible.<\/p>\n<p>The Direct Debit payment collection process has not been affected.<\/p>\n<p>Customers who use our <a href=\"https:\/\/www.gov.uk\/government\/collections\/business-e-services#portal\">portal<\/a> can view their collection details in the portal \u2018<a rel=\"external\" href=\"https:\/\/eservices.landregistry.gov.uk\/www\/wps\/myportal\/My_Home\">Administrative Services<\/a>\u2019 (provided they are a Responsible Person or Financial Administrator).<\/p>\n<p>We are aware that users are currently experiencing difficulties accessing our Business e-services Portal which we hope to resolve imminently.<\/p>\n<p>For customers who do not use our portal, we will send details about collections, as soon as possible.<\/p>\n<p>We apologise for any inconvenience caused.<\/p>\n<p>If you have any queries or concerns, please contact us on 0300 006 0411 or email <a href=\"mailto:customersupport@landregistry.gov.uk\">customersupport@landregistry.gov.uk<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Some business customers are not currently receiving email notifications about intended Direct Debit collections.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/70709"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=70709"}],"version-history":[{"count":2,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/70709\/revisions"}],"predecessor-version":[{"id":71064,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/70709\/revisions\/71064"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=70709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=70709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=70709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}