{"id":73732,"date":"2016-09-01T14:45:34","date_gmt":"2016-09-01T14:45:34","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=50e219d9836069286df7d80ef76deb9f"},"modified":"2016-09-01T14:45:34","modified_gmt":"2016-09-01T14:45:34","slug":"news-story-launch-of-the-new-debt-relief-order-service-dro2-what-you-need-to-know","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=73732","title":{"rendered":"News story: Launch of the new Debt Relief Order service (DRO2): What you need to know"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We are pleased to announce that we began the phased rollout of our new DRO2 service this morning.<\/p>\n<p>For the first 15 days, however, it will only be available to two or three Competent Authorities. This is so we can ensure the new system is working as it should and fix any issues which may arise.<\/p>\n<p>The service will be extended to all Competent Authorities by 30 September 2016.<\/p>\n<p>Below you\u2019ll find more information about using and accessing the new service.<\/p>\n<p>We\u2019ll also shortly be publishing an updated version of the Intermediary Guidance Notes which will explain more about the new system. Once published, the Guidance Notes will be available at: <a href=\"https:\/\/www.gov.uk\/guidance\/debt-advisor-tools-and-information\">https:\/\/www.gov.uk\/guidance\/debt-advisor-tools-and-information<\/a>.<\/p>\n<h3 id=\"accessing-the-new-service\">Accessing the new service<\/h3>\n<p>The DRO2 application will be available from the \u2018Application portals\u2019 section of the GOV.UK \u2018Debt advisor tools and information\u2019 page: <a href=\"https:\/\/www.gov.uk\/guidance\/debt-advisor-tools-and-information\">https:\/\/www.gov.uk\/guidance\/debt-advisor-tools-and-information<\/a>.<\/p>\n<p>The first page of the service will be the \u2018Approved Intermediary login\u2019.<\/p>\n<p>You\u2019ll be able to use your existing username to access the new application. However, you\u2019ll need set a new password the first time you log in.<\/p>\n<p>Once you\u2019ve logged in, you\u2019ll arrive at your homepage where you can:<\/p>\n<ul>\n<li>create a new application<\/li>\n<li>search for and open existing applications<\/li>\n<li>create or join a group (more information about groups is included in the \u2018new application functionality\u2019 section of this document)<\/li>\n<li>change your details, including your password and username<\/li>\n<\/ul>\n<p>The service doesn\u2019t allow members of the public to login themselves or access their own applications without an Approved Intermediary.<\/p>\n<h3 id=\"logging-in-for-the-first-time\">Logging in for the first time<\/h3>\n<p>From mid-September on, we\u2019ll be emailing instructions for setting passwords and logging into the application to all  Competent Authorities.<\/p>\n<p>We\u2019ll be sending this information out in a phased manner throughout September. However, if you haven\u2019t received an email from us by 01 October, please let us know by:<\/p>\n<ul>\n<li>emailing: <a href=\"mailto:dro.preorder@insolvency.gsi.gov.uk\">dro.preorder@insolvency.gsi.gov.uk<\/a>\n<\/li>\n<li>calling: 01752 635 200<\/li>\n<\/ul>\n<h3 id=\"new-application-functionality-groups\">New application functionality: groups<\/h3>\n<p>One of the key new features of the DRO2 application is the ability to create, join and leave \u2018groups\u2019.<br \/>\nAnyone can create a group and invite others to join. You can also join existing groups, and can be part of as many groups as you\u2019d like.<\/p>\n<p>Once you\u2019re part of a group, you\u2019ll be able to \u2018take over\u2019 and work on cases belonging to other group members. They\u2019ll also be able to do the same with your cases should you need them to.<br \/>\nDetailed instructions on how to create, join and use groups will be detailed in section 8 of the updated Intermediary Guidance Notes.<\/p>\n<h3 id=\"plans-after-launch-dual-running-of-the-old-and-new-services\">Plans after launch: dual running of the old and new services<\/h3>\n<p>We know that many of you will still be working on applications in the old system when the new one goes live. Therefore, we won\u2019t be shutting down the old system right away.<\/p>\n<p>Instead, we plan to run both systems simultaneously for a number of months to give you time to complete your existing applications. After this time, we will close down the old system, and you\u2019ll no longer be able to access or work on any cases that may still be outstanding.<\/p>\n<p>We have not yet agreed an exact date when this will happen, but are working to finalise our plans following the recent Approved Intermediary engagement event in Birmingham.<\/p>\n<p>We will soon be sending out further communications explaining exactly how long the old service will continue to run.<\/p>\n<h3 id=\"managing-the-new-service\">Managing the new service<\/h3>\n<p>The new service is still being managed by the DRO team. If you have any questions or concerns relating to the new application, you can contact the team in a number of ways.<\/p>\n<p>For pre-submission questions or general queries, please:<\/p>\n<ul>\n<li>email: <a href=\"mailto:dro.preorder@insolvency.gsi.gov.uk\">dro.preorder@insolvency.gsi.gov.uk<\/a>\n<\/li>\n<li>call: 01752 635 200<\/li>\n<\/ul>\n<p>For post-submission questions, please:<\/p>\n<ul>\n<li>email: <a href=\"mailto:dro.unit@insolvency.gsi.gov.uk\">dro.unit@insolvency.gsi.gov.uk<\/a>\n<\/li>\n<li>call: 01752 635 200<\/li>\n<\/ul>\n<h3 id=\"future-improvements\">Future improvements<\/h3>\n<p>We have been working hard to make the new DRO2 service as easy to use as possible.<\/p>\n<p>However, we know we can always do more, and many of you have already shared useful feedback with us based on your experience using our prototypes.<\/p>\n<p>While we haven\u2019t had time to action all your feedback yet, the Insolvency Service is committed to continuously improving its online services. This means that development of the application won\u2019t stop in September.<br \/>\nInstead, the DRO team will be using your feedback to understand how the application can be further improved. These \u2018future enhancements\u2019 will be prioritised and actioned on a regular basis.<\/p>\n<h3 id=\"providing-feedback\">Providing feedback<\/h3>\n<p>As always, we welcome and need your feedback.<\/p>\n<p>If you would like to share any thoughts about the application, the launch or about anything else relating to DRO2, you can contact the DRO team at: <a href=\"mailto:dro.preorder@insolvency.gsi.gov.uk.\">dro.preorder@insolvency.gsi.gov.uk<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are beginning a phased roll out of the new DRO2 service on 01 September 2016.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/73732"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=73732"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/73732\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=73732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=73732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=73732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}