{"id":75921,"date":"2016-11-10T11:07:53","date_gmt":"2016-11-10T11:07:53","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=b0f88a1e355a7cd7b5aea5d7b7d53035"},"modified":"2016-11-10T11:07:53","modified_gmt":"2016-11-10T11:07:53","slug":"news-story-crime-news-make-the-most-of-our-emailing-service-for-rep-orders","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=75921","title":{"rendered":"News story: Crime news: make the most of our emailing service for rep orders"},"content":{"rendered":"
\n

Providers using eForms are now being emailed representation orders for successful criminal legal aid applications and refusal notices for failed applications.<\/p>\n

But you need to make sure you understand the way the system works to avoid delaying decisions on your applications.<\/p>\n

Faster turnaround times<\/h3>\n

Since changing the representation order process to emails only in August 2016, you should have noticed faster responses when you make an application.<\/p>\n

The idea is to give our staff more time to focus on decision-making by saving time on administration. This has been achieved by automating and simplifying different parts of our processes.<\/p>\n

Who receives the email?<\/h3>\n

Representation orders and refusal notices are sent to the email address that is automatically inserted into the CRM14 legal aid application when you submit it.<\/p>\n

You can also get the representation order\/refusal notice sent to a second email address by inserting this address manually in the \u2018firm administrator\u2019 field of the CRM form.<\/p>\n

But it is up to you to make sure the email addresses, linked to your eForms user accounts, are accurate and up-to-date.<\/p>\n

Unfortunately, we are still receiving a high number of representation order chasers for cases where the documentation has already been emailed.<\/p>\n

Responding to this correspondence is taking time away from processing other pieces of work.<\/p>\n

What if you have not received a response?<\/h3>\n

Responses are sent by the Legal Aid Agency directly to the e-mail address used on the CRM14 legal aid application.<\/p>\n

If you are not receiving e-mails, it is likely to be either a local issue with your mailbox, or you may have entered the e-mail onto the form incorrectly.<\/p>\n

We advise you to ensure your e-mail address is correct on the eForms portal and the correct e-mail address is being automatically inserted into the CRM14 when you make an application.<\/p>\n

We also advise that you check your spam or junk mailboxes, as it may be your e-mails are being incorrectly captured in these locations.<\/p>\n

Do we always send emails?<\/h3>\n

There will be exceptional circumstances where the nature of the charge is \u2018sensitive\u2019 as defined by the government security classification. Terrorism cases, for instance, fall into this bracket.<\/p>\n

For these cases, we will only send a representation order\/refusal notice by email if a CJSM email account is in place. Otherwise, we will send it by post.<\/p>\n

For \u2018not on Libra\u2019 cases we will still be unable to send you a copy of your representation order until the case has been validated on the HM Courts & Tribunals Service Libra system.<\/p>\n

If your application falls into this category we will continue to make this clear in the eForms message that is sent to you.<\/p>\n

Storing email representation orders<\/h3>\n

As with the paper version, providers don\u2019t need to keep email representation orders except in certain circumstances.<\/p>\n

These circumstances were outlined in a GOV.UK article on 21 June 2016 \u2013 see link below.<\/p>\n

Further information<\/h3>\n

Providers no longer need to keep copies of rep orders<\/a> \u2013 21 June news article<\/p>\n

eForms guidance<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Help us send out representation orders quickly by ensuring you understand how we process applications for eForm users.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/75921"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=75921"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/75921\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=75921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=75921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=75921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}