{"id":78251,"date":"2017-01-24T05:53:48","date_gmt":"2017-01-24T05:53:48","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=06aa2abf3f18795829d3718c58cd67e7"},"modified":"2017-01-24T05:53:48","modified_gmt":"2017-01-24T05:53:48","slug":"contract-with-concentrix-ended-in-chaos","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=78251","title":{"rendered":"Contract with Concentrix ended in chaos"},"content":{"rendered":"<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\" property=\"content:encoded\">\n<p>The cost of the failings by Concentrix, which until last autumn administered HMRC\u2019s tax credits system, has emerged in a report.<\/p>\n<p>&#13;<\/p>\n<p>The US firm stopped or amended tax credits awards in 12% of cases investigated, and, of these, 32% were overturned after a mandatory reconsideration. It left HMRC with a compensation bill of \u00a386,815 after a series of complaints by claimants.<\/p>\n<p>&#13;<\/p>\n<p>In a report,\u00a0<em>HMRC\u2019s Contract with Concentrix<\/em>, the National Audit Office uncovered numerous failings in the deal, which the Revenue terminated last November.<\/p>\n<p>&#13;<\/p>\n<p>HMRC had estimated that the planned three-year contract would save \u00a31bn from &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\n<div>\n<p>The cost of the failings by Concentrix, which until last autumn administered HMRC&rsquo;s tax credits system, has emerged in a report.<\/p>\n<p>The US firm stopped or amended tax credits awards in 12% of cases investigated, and, of these, 32% were overturned after a mandatory reconsideration. It left HMRC with a compensation bill of &pound;86,815 after a series of complaints by claimants.<\/p>\n<p>In a report,&nbsp;<em>HMRC&rsquo;s Contract with Concentrix<\/em>, the National Audit Office uncovered numerous failings in the deal, which the Revenue terminated last November.<\/p>\n<p>HMRC had estimated that the planned three-year contract would save &pound;1bn from &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78251"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78251"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78251\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}