{"id":78253,"date":"2017-01-24T05:44:21","date_gmt":"2017-01-24T05:44:21","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=9e114ecc49dd242575e8d979745fbab1"},"modified":"2017-01-24T05:44:21","modified_gmt":"2017-01-24T05:44:21","slug":"hmrc-service-standards-still-cause-for-concern","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=78253","title":{"rendered":"HMRC service standards still cause for concern"},"content":{"rendered":"<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\" property=\"content:encoded\">\n<p>The quality of HMRC service standards has stalled over the past year, according to research by the Institute of Chartered Accountants in England &amp; Wales (ICAEW) last September and October.<\/p>\n<p>&#13;<\/p>\n<p>Half of members consider HMRC service standards have not improved and 32% believe they have deteriorated. Further, they consider that complex queries are not resolved satisfactorily over the telephone and &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\n<div>\n<p>The quality of HMRC service standards has stalled over the past year, according to research by the Institute of Chartered Accountants in England &amp; Wales (ICAEW) last September and October.<\/p>\n<p>Half of members consider HMRC service standards have not improved and 32% believe they have deteriorated. Further, they consider that complex queries are not resolved satisfactorily over the telephone and &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78253"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78253"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78253\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}