{"id":78278,"date":"2017-01-24T13:10:00","date_gmt":"2017-01-24T13:10:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=7c34157385bea3ea46779666b50cc8ed"},"modified":"2017-01-24T13:10:00","modified_gmt":"2017-01-24T13:10:00","slug":"news-story-cancelled-application-results-will-be-returned-online","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=78278","title":{"rendered":"News story: Cancelled application results will be returned online"},"content":{"rendered":"<div class=\"govspeak\">\n<p>On 30 January, an update to the portal, our online transactional channel, will allow us to return cancelled registration applications online, even if a customer sent us their application through the post.<\/p>\n<p>We will do this when the customer who submitted the application is in an organisation that uses the portal.<\/p>\n<p>We will not return a cancelled application online if it:<\/p>\n<ul>\n<li>is a first registration<\/li>\n<li>contains documents in excess of 20MB<\/li>\n<\/ul>\n<p>In addition, if a paper application included documents that were uploaded using the \u2018Reply to Requisition\u2019 service in the portal, we will not return those documents because the customer will still hold the original.<\/p>\n<p>Customers can <a href=\"https:\/\/www.gov.uk\/guidance\/land-registry-portal-get-notifications-about-your-documents\">activate and receive email notifications<\/a> when their application results are available.<\/p>\n<p>When customers receive results of cancelled applications online, they will receive an electronic official copy of each document they originally submitted for registration. These will be in their \u2018Postal Downloads\u2019 area.<\/p>\n<p>Customers will then be able to use these Land Registry official copies if they re-lodge the application via our <a href=\"https:\/\/www.gov.uk\/guidance\/electronic-document-registration-service\">electronic Document Registration Service<\/a>.<\/p>\n<p>We have been <a href=\"https:\/\/www.gov.uk\/government\/news\/customers-now-receive-more-application-results-online\">sending most of our customer\u2019s land registration application results to their Land Registry portal accounts<\/a> since last summer \u2013 even if they sent us their application through the post.<\/p>\n<p>These updates are part of the <a href=\"https:\/\/www.gov.uk\/government\/news\/our-customer-support-model-is-changing\">changes we are making to the way we support our customers<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We will return cancelled application results to a customer\u2019s portal account, even if they sent us the application through the post.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78278"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78278"}],"version-history":[{"count":1,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78278\/revisions"}],"predecessor-version":[{"id":78296,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78278\/revisions\/78296"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}