{"id":78317,"date":"2017-01-25T14:49:39","date_gmt":"2017-01-25T14:49:39","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=ffea83911a1e00c64dd603c3b3b397af"},"modified":"2017-01-25T14:49:39","modified_gmt":"2017-01-25T14:49:39","slug":"news-story-civil-news-use-online-resources-and-save-time-on-helpline-calls","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=78317","title":{"rendered":"News story: Civil news: use online resources and save time on helpline calls"},"content":{"rendered":"<div class=\"govspeak\">\n<p>Our CCMS \u2018quick guides\u2019 and training modules are essential resources to help you work efficiently and avoid time-consuming calls to our customer service lines.<\/p>\n<p>This is the first in a series of articles to help signpost you to the guidance and resources you need to work as efficiently as possible in CCMS.<\/p>\n<p>Below are examples of \u2018quick guides\u2019 available to look at which deal with areas we regularly receive calls about:<\/p>\n<h3 id=\"quick-guides\">Quick guides<\/h3>\n<ul>\n<li>responding to a show cause \u2013 what to do if your certificate has a show cause<\/li>\n<li>provider transfer \u2013 responsibilities when a case transfers from one firm to another<\/li>\n<li>submitting electronic evidence \u2013 how to upload documents in CCMS<\/li>\n<li>single stage and dual stage emergency delegated applications \u2013 how to create emergency applications and the processes for converting them into substantive ones at a later date<\/li>\n<\/ul>\n<h3 id=\"ccms-training-website\">CCMS training website<\/h3>\n<p>Provider quick guides:<\/p>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/Quick-guides\/Quickguides\/managing-live-cases-1\">Managing live cases<\/a> \u2013 see \u2018Responding to a show cause\u2019 and \u2018Provider transfer\u2019<\/p>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/Quick-guides\/Quickguides\/navigation-in-ccms-1\">Navigation in CCMS<\/a> \u2013 see \u2018Submitting electronic evidence\u2019<\/p>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/Quick-guides\/Quickguides\/making-an-initial-application-1\">Making an initial application<\/a> \u2013 range of modules on \u2018emergency\u2019 applications<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Remember to use our quick guides and training resources when working in the Client and Cost Management System (CCMS).<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78317"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=78317"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/78317\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=78317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=78317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=78317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}