{"id":7943,"date":"2012-10-31T01:00:00","date_gmt":"2012-10-31T01:00:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=54c1a47c3b64e9f1afc4358e55374c57"},"modified":"2012-10-31T01:00:00","modified_gmt":"2012-10-31T01:00:00","slug":"hmrc-contact-centres-performance-and-management-information","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=7943","title":{"rendered":"HMRC Contact Centres &#8211; performance and management information"},"content":{"rendered":"<p>As part of the Joint Initiative on Service Delivery, HMRC has worked with Representative Bodies to agree to publish information about its Contact Centres. The Contact Centre information will be published on a quarterly basis and the first quarter covering the period April &#8211; June 2012 is now available.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of the Joint Initiative on Service Delivery, HMRC has worked with Representative Bodies to agree to publish information about its Contact Centres. The Contact Centre information will be published on a quarterly basis and the first quarter cover&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/7943"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7943"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/7943\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}