{"id":81365,"date":"2017-05-30T10:00:00","date_gmt":"2017-05-30T10:00:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=ef832d906c5362b64eb6bfd0d0c07c46"},"modified":"2017-05-31T14:17:39","modified_gmt":"2017-05-31T14:17:39","slug":"news-story-customer-enquiry-service-changes","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=81365","title":{"rendered":"News story: Customer enquiry service changes"},"content":{"rendered":"<p><em>Updated:<\/em> Customer enquiry service changes<\/p>\n<div class=\"govspeak\">\n<p>From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.<\/p>\n<p>The new contract will see a number of changes for customers. These changes help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution.<\/p>\n<p>The main changes for customers applying from outside the UK are:<\/p>\n<ul>\n<li>all phone numbers and opening hours will change<\/li>\n<li>the number of languages offered is reducing to 8 including English<\/li>\n<li>customers who contact UK Visas and Immigration by email will be charged \u00a35.48<\/li>\n<\/ul>\n<p>You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.<\/p>\n<p>The way you pay to use the telephone service will remain the same using a credit or debit card.<\/p>\n<p>If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.<\/p>\n<p>There are no changes to services if you are contacting us from inside the UK.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How you contact UK Visas and Immigration is changing.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/81365"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81365"}],"version-history":[{"count":1,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/81365\/revisions"}],"predecessor-version":[{"id":81379,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/81365\/revisions\/81379"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}