{"id":81798,"date":"2017-06-22T09:26:27","date_gmt":"2017-06-22T09:26:27","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=1537d03ff856bf18b76fda74e18edee7"},"modified":"2017-06-22T09:26:27","modified_gmt":"2017-06-22T09:26:27","slug":"news-story-customer-research-manager-vacancy-at-the-ipo","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=81798","title":{"rendered":"News story: Customer research manager vacancy at the IPO"},"content":{"rendered":"<div class=\"govspeak\">\n<h2 id=\"purpose\">Purpose<\/h2>\n<p>The Intellectual Property Office (<abbr title=\"Intellectual Property Office\">IPO<\/abbr>) is transforming its services for our customers using modern technology. Our transformation portfolio includes a number of projects that are being delivered in accordance with the Government Digital Service project approach. The successful candidate will lead the User Research function within the wider <abbr title=\"Intellectual Property Office\">IPO<\/abbr> Customer Insight team.<\/p>\n<h2 id=\"role-and-responsibilities\">Role and responsibilities<\/h2>\n<ul>\n<li>lead and develop the <abbr title=\"Intellectual Property Office\">IPO<\/abbr> User Research function, investing in the team\u2019s capability, with a focus on continuous learning and improvement<\/li>\n<li>manage and lead customer research exercises, including usability testing to identify customer issues and areas for service improvement<\/li>\n<li>represent customer requirements in projects to build new online capability<\/li>\n<li>engage customers in the development of online services, tools and content<\/li>\n<li>make authoritative recommendations for courses of action within the context of professional practice<\/li>\n<\/ul>\n<h2 id=\"how-to-apply\">How to apply<\/h2>\n<p>Full details of this role and how to apply are available on the <a rel=\"external\" href=\"https:\/\/www.civilservicejobs.service.gov.uk\/csr\/jobs.cgi?owner=5070000&amp;ownertype=fair&amp;jcode=1546244&amp;posting_code=0&amp;language=\">Civil Service jobs website<\/a><\/p>\n<p>The closing date for applications is 4 July 2017.<\/p>\n<p>For more information please email <a href=\"mailto:adminvacancies@ipo.gov.uk\">adminvacancies@ipo.gov.uk<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This post will support the work of customer insight in transforming services. Closing date for applications is 4 July 2017.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/81798"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=81798"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/81798\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=81798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=81798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=81798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}