{"id":82331,"date":"2017-07-07T08:52:01","date_gmt":"2017-07-07T08:52:01","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=9f669accf98159b344b30775a1f8db98"},"modified":"2017-07-07T08:52:01","modified_gmt":"2017-07-07T08:52:01","slug":"news-story-cutting-the-price-of-contact-centre-services","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=82331","title":{"rendered":"News story: Cutting the price of contact centre services"},"content":{"rendered":"<div class=\"govspeak\">\n<p>Contact Centre Services (RM3815) is a four year agreement available to help government departments, wider public sector and the third sector to procure contact centre services and specialist support and advice.<\/p>\n<p>From central government departments and local councils delivering essential benefit, tax and advisory services through to the emergency services, there is a huge volume of contact services that touch the lives of almost all UK residents on a daily basis.<\/p>\n<p>The new framework helps public sector bodies to maximise opportunities for innovation, channel strategy, self service and optimisation.<\/p>\n<p>CCS is predicting commercial benefits and savings in the region of 10% on the costs the public sector currently spends providing similar services.<\/p>\n<h2 id=\"how-it-works\">How it works<\/h2>\n<p>There are two lots on the framework:<\/p>\n<ul>\n<li>Lot 1 &#8211; Specialist Contact Centre Consultancy Services:<\/li>\n<\/ul>\n<p>Strategic advice to public sector bodies on the design of Contact Centre services to provide value for money, improve efficiencies and minimise risk. This will provide benefits for both in-house and outsourced solutions.<\/p>\n<ul>\n<li>Lot 2 &#8211; Contact Centre Services:<\/li>\n<\/ul>\n<p>The provision of a wide range of contact centres services from voice telephony to web chat and multi-channel customer engagement.<\/p>\n<p>To find out more, visit <a rel=\"external\" href=\"http:\/\/ccs-agreements.cabinetoffice.gov.uk\/contracts\/rm3815\">the Contact Centre web pages<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Crown Commercial Service is helping public sector bodies to maximise the money they spend on contact or call centres with a new framework.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/82331"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=82331"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/82331\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=82331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=82331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=82331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}