{"id":8761,"date":"2012-12-18T09:25:00","date_gmt":"2012-12-18T09:25:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=0e4ac23744c294ce754e540fb2a98297"},"modified":"2012-12-18T09:25:00","modified_gmt":"2012-12-18T09:25:00","slug":"hmrcs-call-handling-still-poor-says-auditor","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=8761","title":{"rendered":"HMRC\u2019s call-handling still poor, says auditor"},"content":{"rendered":"<p>The taxman&rsquo;s call-handling remains inadequate in spite of progress made over the past two years, according to a report from the National Audit Office (NAO).<\/p>\n<p><a href=\"http:\/\/www.taxation.co.uk\/taxation\/Articles\/2012\/12\/18\/51641\/hmrc-call-handling-still-poor-says-auditor\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The taxman&rsquo;s call-handling remains inadequate in spite of progress made over the past two years, according to a report from the National Audit Office (NAO).<br \/>\nread more<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[49],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/8761"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8761"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/8761\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}