{"id":89687,"date":"2018-03-07T14:52:51","date_gmt":"2018-03-07T14:52:51","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=21f8bf10a073d0645ce004ce3742e2dc"},"modified":"2018-03-07T14:52:51","modified_gmt":"2018-03-07T14:52:51","slug":"news-story-civil-news-upgraded-civil-claim-fix-service-launched","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=89687","title":{"rendered":"News story: Civil news: upgraded \u2018civil claim fix service\u2019 launched"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We have recently improved our \u2018civil claim fix service\u2019.<\/p>\n<p>In addition to dealing with \u2018reject\u2019 challenges the team will now also consider \u2018document request\u2019 challenges where you believe we have asked for information:<\/p>\n<ul>\n<li>\n<p>you have already provided<\/p>\n<\/li>\n<li>\n<p>which is not required to evidence the claim<\/p>\n<\/li>\n<\/ul>\n<p>Challenges to these secondary requests should be submitted using the civil claim fix email address.<\/p>\n<h3 id=\"ccms-advanced-billing-guides-available\">CCMS advanced billing guides available<\/h3>\n<p>The \u2018Advanced Guide for avoiding secondary requests\u2019 is available with the Advanced Billing Guides in the Provider Quick Guides section of the CCMS Training website.<\/p>\n<p>Recent statistics show that up to 26% of the CCMS bills we receive need to be returned using a document request for further information.<\/p>\n<p>We have identified five common issues that prevent us paying a bill first time and these are detailed in the guide.<\/p>\n<h3 id=\"further-information\">Further information<\/h3>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/Quick-guides\/Quickguides\/closing-cases-and-submitting-bills-1\">Advanced Billing Guides<\/a> \u2013 scroll down to the bottom of the page<\/p>\n<p><a href=\"mailto:LAACivilClaimFix@legalaid.gsi.gov.uk\">LAACivilClaimFix@legalaid.gsi.gov.uk<\/a> \u2013 to contact our \u2018civil claim fix\u2019 team<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our \u2018civil claim fix service\u2019 has recently been expanded to cover secondary requests made for online claims.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/89687"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=89687"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/89687\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=89687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=89687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=89687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}