{"id":90280,"date":"2018-03-22T13:31:08","date_gmt":"2018-03-22T13:31:08","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=f7d4a5e341f6d72c48bd53c4911e4ee7"},"modified":"2018-03-22T13:31:08","modified_gmt":"2018-03-22T13:31:08","slug":"news-story-civil-news-improvements-to-reject-process-to-speed-up-payments","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=90280","title":{"rendered":"News story: Civil news: improvements to reject process to speed up payments"},"content":{"rendered":"<div class=\"govspeak\">\n<p>We are improving the way we administer \u2018rejects\u2019 and \u2018document requests\u2019 through the Client and Cost Management System (CCMS).<\/p>\n<p>This will speed up payment times and help with the delivery of a quality service.<\/p>\n<p>Starting on 16 April 2018 we will issue a priority return for claims where there are:<\/p>\n<ul>\n<li>\n<p>repeat requests for information<\/p>\n<\/li>\n<li>\n<p>disbursement vouchers missing or incomplete<\/p>\n<\/li>\n<li>\n<p>advocates attendance forms missing or incomplete<\/p>\n<\/li>\n<li>\n<p>court orders to support additional costs under the Family Advocacy Scheme (FAS) not submitted<\/p>\n<\/li>\n<\/ul>\n<h4 id=\"supporting-evidence\">Supporting evidence<\/h4>\n<p>There are no changes to the supporting information we require when you submit a claim.<\/p>\n<h4 id=\"resubmitting-claims\">Resubmitting claims<\/h4>\n<p>Where claims are returned for any of the above listed reasons, they can be resubmitted using the CCMS\u2019 \u2018copy bill\u2019 feature when claiming through the Portal.<\/p>\n<p>Alternatively, you can re-upload the claim by using the CCMS \u2018claim upload\u2019 feature.<\/p>\n<h4 id=\"further-information\">Further information<\/h4>\n<p><a rel=\"external\" href=\"http:\/\/ccmstraining.justice.gov.uk\/Quick-guides\/Quickguides\/closing-cases-and-submitting-bills-1\">Advanced Billing Guides<\/a> \u2013 scroll down to the bottom of the page<\/p>\n<p><a href=\"mailto:LAACivilClaimFix@legalaid.gsi.gov.uk\">LAACivilClaimFix@legalaid.gsi.gov.uk<\/a> \u2013 to challenge an incorrect reject<\/p>\n<p><a href=\"https:\/\/www.gov.uk\/guidance\/funding-and-costs-assessment-for-civil-and-crime-matters\">Legal aid guidance<\/a> \u2013 to download \u2018Electronic Handbook\u2019 for guidance on submitting civil claims<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our processes for civil billing rejects and secondary requests are changing to improve accuracy and speed up payments.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/90280"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=90280"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/90280\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=90280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=90280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=90280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}