{"id":91418,"date":"2018-04-26T12:40:00","date_gmt":"2018-04-26T12:40:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=a434bd3169875baa7533cfb60421756c"},"modified":"2018-04-26T12:40:00","modified_gmt":"2018-04-26T12:40:00","slug":"news-story-personal-independence-payment-customer-journey-films","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=91418","title":{"rendered":"News story: Personal Independence Payment customer journey films"},"content":{"rendered":"<div class=\"govspeak\">\n<p>As part of the government\u2019s commitment to continuously improve our services, the Department for Work and Pensions (<abbr title=\"Department for Work and Pensions\">DWP<\/abbr>) has today (26 April 2018) published 5 short videos to help give people an overview of the process of claiming <abbr title=\"Personal Independence Payment\">PIP<\/abbr>.<\/p>\n<p>The videos offer more choice to people who may prefer to get information about <abbr title=\"Personal Independence Payment\">PIP<\/abbr> through online channels, as and when they want it.<\/p>\n<p>These videos provide information to help explain the key stages in the <abbr title=\"Personal Independence Payment\">PIP<\/abbr> customer journey. They provide a clear and simple overview of the process \u2013 so that people understand what to expect at each step of the way and what they need to do when making a claim.<\/p>\n<div class=\"call-to-action\">\n<p>View the <a rel=\"external\" href=\"https:\/\/www.youtube.com\/playlist?list=PLeysxjNpEPy8Y73-Ywm7OeAGjFc1Xc-It\">understanding <abbr title=\"Personal Independence Payment\">PIP<\/abbr> videos<\/a> on YouTube.<\/p>\n<p>View the <a rel=\"external\" href=\"https:\/\/www.youtube.com\/playlist?list=PLC0aQWFFHARy_lYZbrnJfuXzhKWotacfM\">British Sign Language (<abbr title=\"British Sign Language\">BSL<\/abbr>) understanding <abbr title=\"Personal Independence Payment\">PIP<\/abbr> videos<\/a> on YouTube.<\/p>\n<\/div>\n<p>Each film can be watched as a standalone film or together in sequence. The films provide guidance whether someone:<\/p>\n<ul>\n<li>is thinking about making a claim for <abbr title=\"Personal Independence Payment\">PIP<\/abbr> and wants to find out more before they decide<\/li>\n<li>needs some more information about how long things may take and what they need to do next<\/li>\n<\/ul>\n<p>These videos are in addition to the range of support for someone going through the claims process, such as the <a href=\"https:\/\/www.gov.uk\/pip\"><abbr title=\"Personal Independence Payment\">PIP<\/abbr> information on GOV.UK<\/a> and the <abbr title=\"Personal Independence Payment\">PIP<\/abbr> enquiry telephone line: 0800 121 4433.<\/p>\n<h2 id=\"what-the-videos-are-about\">What the videos are about<\/h2>\n<h3 id=\"is-pip-for-you-or-someone-you-know\">1. Is <abbr title=\"Personal Independence Payment\">PIP<\/abbr> for you or someone you know?<\/h3>\n<p>This film focuses on the steps before the claim and an overview of who might be eligible.<\/p>\n<h3 id=\"claiming-pip\">2. Claiming <abbr title=\"Personal Independence Payment\">PIP<\/abbr><br \/>\n<\/h3>\n<p>This film looks at the claim process \u2013 making the initial telephone call, when you should get the form and how long you have to complete it.<\/p>\n<h3 id=\"supporting-information-for-pip\">3. Supporting information for <abbr title=\"Personal Independence Payment\">PIP<\/abbr><br \/>\n<\/h3>\n<p>This film focuses on the supporting information you should include with your claim and why it\u2019s important.<\/p>\n<h3 id=\"the-face-to-face-assessment\">4. The face-to-face assessment<\/h3>\n<p>This film gives an overview of what to expect if you are asked to attend a face-to-face assessment with an independent, qualified health professional.<\/p>\n<h3 id=\"the-pip-decision----key-things-to-know\">5. The <abbr title=\"Personal Independence Payment\">PIP<\/abbr> decision \u2013 key things to know<\/h3>\n<p>This film focuses on when a claimant has received a <abbr title=\"Personal Independence Payment\">PIP<\/abbr> decision letter. It also outlines the importance of reporting any changes in circumstances so that we can ensure the level of benefit they are getting is still right.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>DWP has published 5 short videos to help give people an overview of the process of claiming Personal Independence Payment (PIP).<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91418"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91418"}],"version-history":[{"count":1,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91418\/revisions"}],"predecessor-version":[{"id":91458,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91418\/revisions\/91458"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=91418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=91418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}