{"id":91651,"date":"2018-05-08T06:26:00","date_gmt":"2018-05-08T06:26:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=f592b95584802abeb57beefd328c64ae"},"modified":"2018-05-08T06:26:00","modified_gmt":"2018-05-08T06:26:00","slug":"digital-services-for-individuals-put-on-hold","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=91651","title":{"rendered":"Digital services for individuals put on hold"},"content":{"rendered":"<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\" property=\"content:encoded\">\n<p>HMRC has acknowledged that its digital transformation has not \u2018all been smooth sailing\u2019.<\/p>\n<p>&#13;<\/p>\n<p>In an email to stakeholders, HMRC said it had been \u2018overly ambitious about the number of customers who would stop contacting us by phone and post after we introduced digital channels. Demand is falling, but not by the amount assumed in 2015\u2019.<\/p>\n<p>&#13;<\/p>\n<p>The communication followed HMRC\u2019s chief &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\n<div>\n<p>HMRC has acknowledged that its digital transformation has not &lsquo;all been smooth sailing&rsquo;.<\/p>\n<p>In an email to stakeholders, HMRC said it had been &lsquo;overly ambitious about the number of customers who would stop contacting us by phone and post after we introduced digital channels. Demand is falling, but not by the amount assumed in 2015&rsquo;.<\/p>\n<p>The communication followed HMRC&rsquo;s chief &#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91651"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91651"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91651\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=91651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=91651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}