{"id":91706,"date":"2018-05-09T06:31:00","date_gmt":"2018-05-09T06:31:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=b39e08ec5d42e91457069c7e4fcd89c4"},"modified":"2018-05-09T06:31:00","modified_gmt":"2018-05-09T06:31:00","slug":"press-release-2-million-in-compensation-for-care-home-residents","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=91706","title":{"rendered":"Press release: \u00a32 million in compensation for care home residents"},"content":{"rendered":"
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The Competition and Markets Authority (CMA) welcomes Sunrise Senior Living Ltd\u2019s (Sunrise) decision to give money back to the vast majority of residents who paid such fees since 1 October 2015. This will apply to residents who have left or leave within 2 years of moving in to one of the company\u2019s care homes. If the resident unfortunately dies within this time, their family will receive the compensation.<\/p>\n

The move comes as part of the CMA\u2019s ongoing investigation into how some care homes charge for their services. This uncovered that Sunrise\u2019s description of its upfront fee – running to several thousands of pounds per person – and how it would be used, was unclear. Moreover, prospective residents were having to pay out before they had secured a place at the home.<\/p>\n

The CMA also raised concerns that the fee was non-refundable once someone had lived in the home for more than 30 days.<\/p>\n

On top of individual pay-outs of \u00a33,000 on average, Sunrise has provided legally-binding commitments to stop charging these upfront fees altogether for future residents. They have also agreed to abide by new CMA guidance about the charging of fees after a resident has died, which is soon to be finalised and published following a consultation.<\/p>\n

George Lusty, the CMA\u2019s Senior Director for Consumer Protection, said:<\/p>\n

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Care home residents shouldn\u2019t be required to pay out thousands of pounds without being clear what they\u2019re getting for their money. So, it\u2019s only right that residents at Sunrise care homes will now receive compensation if they\u2019ve paid these fees, and that future residents won\u2019t have to make such payments at all.<\/p>\n

The CMA welcomes Sunrise\u2019s constructive engagement and co-operation throughout our investigation. We\u2019re now continuing our enforcement action against other care homes, and expect all homes to review their practices to make sure they aren\u2019t breaking consumer law. We will act if we find evidence that they are.<\/p>\n<\/blockquote>\n

The CMA\u2019s ongoing consumer law investigation<\/a> into fees charged by a number of care home providers has already led to one of the UK\u2019s leading care home providers \u2013 Maria Mallaband \u2013 dropping a contract term<\/a> requiring the payment of one month\u2019s fees following the death of a resident.<\/p>\n

It follows a year-long study of the residential care home market<\/a>, which made several recommendations to help prospective residents and their families better understand the options available to them, and ensure residents receive more effective consumer protection.<\/p>\n

As part of this, the CMA is working on new guidance about the practice of charging families after a resident has died, and the standards of behaviour they should be meeting to comply with consumer law.<\/p>\n

The CMA understands that Sunrise has already started the process of contacting individuals (or their families) who are eligible for an offer of redress. If you believe that you or your family member is eligible and have not been contacted you can contact Sunrise at EnquiriesCF@sunriseseniorliving.com<\/a>.<\/p>\n

Notes to editors<\/h4>\n