{"id":91947,"date":"2018-05-16T12:30:00","date_gmt":"2018-05-16T12:30:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=3d17a16907f8ea704a5219a27f697d3e"},"modified":"2018-05-16T12:30:00","modified_gmt":"2018-05-16T12:30:00","slug":"news-story-lner-to-run-east-coast-mainline-services-from-london-to-yorkshire-the-north-east-and-scotland","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=91947","title":{"rendered":"News story: LNER to run East Coast Mainline services from London to Yorkshire, the North East and Scotland"},"content":{"rendered":"
\n

London North Eastern Railway (LNER<\/abbr>) is taking over the running of your East Coast Mainline services from 24 June 2018.<\/p>\n

We want to reassure you that your journeys on the East Coast Mainline won\u2019t be affected.<\/p>\n

Tickets, timetables and train services will all stay the same even though a different operator will be in charge.<\/p>\n

There will be a short transition period. So please carry on using Virgin Trains East Coast\u2019s customer and ticket booking services<\/a> in the usual way until the transition is complete.<\/p>\n

Everyone involved in your East Coast Mainline services and the move to a new operator is committed to making this work with no impact on train operations, your travel and the service you receive.<\/p>\n

\n
\"The<\/div>\n<\/figure>\n

Tickets<\/h2>\n

Is my ticket still valid?<\/h3>\n

Yes it is. All tickets bought are still valid for the dates shown on the ticket. This includes all season tickets and all pre-purchased tickets.<\/p>\n

Will my ticket for future travel still be valid on LNER<\/abbr> services?<\/h3>\n

Yes it is. All tickets bought for future travel will still be valid for the dates shown on the ticket.<\/p>\n

What happens if I want to buy a ticket in advance for a journey with LNER<\/abbr>?<\/h3>\n

You can still buy and book tickets for future travel in the same way you do now, via the Virgin Trains East Coast website<\/a>. Tickets you\u2019ve bought for travel before the change in operator will be accepted on LNER<\/abbr> services.<\/p>\n

Will there be any changes to ticket prices?<\/h3>\n

There will be no immediate changes to ticket prices. Any future changes in price will be in line with normal market practice.<\/p>\n

I have travel vouchers from a previous refund. Will these be honoured by LNER<\/abbr>?<\/h3>\n

Yes, you can still use your travel vouchers, they will remain valid up to their expiry date.<\/p>\n

My journey is partly on Virgin Trains East Coast and partly on another train operator, is my ticket valid?<\/h3>\n

Yes, nothing will change. All valid tickets will continue to be accepted as they would have been on Virgin Trains East Coast services.<\/p>\n

\n
\"All<\/div>\n<\/figure>\n

Timetables and travel<\/h2>\n

Will timetables change as a result of the takeover?<\/h3>\n

No, trains will continue to run as normal and no disruption is expected as a result of the change in operator. The timetable and train times scheduled will remain the same under LNER<\/abbr>.<\/p>\n

Any planned engineering works will still go ahead so services will be impacted on those dates as planned. You should check the Virgin Trains East Coast timetable information<\/a> before you travel for journey updates.<\/p>\n

Will I still be able to claim compensation if my train is delayed?<\/h3>\n

Yes, you are still entitled to claim compensation for journeys that are delayed by 30 minutes or more on the route. Find out more about delay repay<\/a>.<\/p>\n

Information about claiming compensation for delayed LNER<\/abbr> trains will be available on the LNER<\/abbr> website<\/a> once LNER<\/abbr> have started operating the service.<\/p>\n

Will food and drink still be available on the train?<\/h3>\n

Yes, the catering on trains will carry on as normal.<\/p>\n

Can I still bring my bike?<\/h3>\n

Yes, the arrangements for carrying bikes, luggage, dogs etc. will stay the same.<\/p>\n

What about seat reservations?<\/h3>\n

Just like your tickets, your reservation will stay the same and remain valid.<\/p>\n

I have booked assisted travel. Do I need to re-book?<\/h3>\n

No, you do not need to rebook. All your travel arrangements will be carried forward and the change of operator will not affect your journey.<\/p>\n

\n
\"London<\/div>\n<\/figure>\n

About the transfer to LNER<\/abbr>
\n<\/h2>\n

Are there any immediate changes from today?<\/h3>\n

No, nothing will change immediately. Until the transfer to LNER<\/abbr>, Virgin Trains East Coast will continue to operate the services you use as normal.<\/p>\n

What will change on transfer to LNER<\/abbr>?<\/h3>\n

There will be no change to the running of the trains. Services will continue to operate as usual and there will be no impact on customers.<\/p>\n

Following the change of operator, trains on the East Coast Mainline will operate as LNER<\/abbr>, rather than Virgin Trains East Coast.<\/p>\n

What is happening to the staff who work for Virgin Trains East Coast?<\/h3>\n

People who are directly employed by Virgin Trains East Coast will transfer over to LNER<\/abbr>. No disruption is expected to services as a result of this transfer and you will continue to receive a high quality service from experienced staff.<\/p>\n

Will the train company name change?<\/h3>\n

Yes, Virgin Trains East Coast trains will become LNER<\/abbr>.<\/p>\n

Will the trains look any different?<\/h3>\n

The trains will gradually transform to display LNER<\/abbr> branding. There is not expected to be any disruption to services as a result of this change of brand.<\/p>\n

What is the Intercity East Coast Franchise?<\/h3>\n

The Intercity East Coast Franchise operates on the East Coast Mainline route between London Kings Cross to Hull, Leeds, Harrogate, York, Newcastle, Edinburgh, Glasgow, Inverness and Aberdeen.<\/p>\n

The Intercity East Coast Franchise has been operated by Virgin Trains East Coast since 2015. Virgin Trains East Coast is owned 90% by Stagecoach plc<\/abbr> and 10% by Virgin Trains Group.<\/p>\n

What is happening to the Intercity East Coast Franchise?<\/h3>\n

The Department for Transport has set up a new publically owned operating company, LNER<\/abbr> Ltd<\/abbr>, to run the trains that are currently operated by Virgin Trains East Coast.<\/p>\n

Find out more<\/h2>\n

If you have further questions please get in touch with the Virgin Trains East Coast Customer Service Team<\/a>.<\/p>\n

Please visit the LNER<\/abbr> website<\/a> for further updates.<\/p>\n

East Coast rail update<\/a> ministerial statement, 16 May 2018<\/p>\n

East Coast train operator assessment report<\/a><\/p>\n

\n
\n

Rail media enquiries<\/h3>\n
\n
\n

\n Media enquiries<\/span>
\n 020 7944 3021\n <\/p>\n

\n Out of hours media enquiries<\/span>
\n 020 7944 4292\n <\/p>\n

\n Switchboard<\/span>
\n 0300 330 3000\n <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Train services will continue to run as normal. Your tickets are still valid, your journeys won\u2019t be affected and you do not need to change your journey plans.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91947"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91947"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/91947\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=91947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=91947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}