{"id":93970,"date":"2018-07-17T07:15:35","date_gmt":"2018-07-17T07:15:35","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=52ab8c17370d8273efd68095e3b71044"},"modified":"2018-07-17T07:15:35","modified_gmt":"2018-07-17T07:15:35","slug":"hmrc-has-more-to-learn-about-complaint-handling","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=93970","title":{"rendered":"HMRC has more to learn about complaint handling"},"content":{"rendered":"<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\" property=\"content:encoded\">\n<p>Adjudicator Helen Megarry says there are \u2018signs of continued focus on improving complaint handling\u2019 in HMRC and the Valuation Office Agency (VOA). However, neither department yet fully understands the benefits and principles of good complaint handling and learning.<\/p>\n<p>&#13;<\/p>\n<p>In the 2018 report from the Adjudicator\u2019s Office, Ms Megarry says: &amp;&#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\n<div>\n<p>Adjudicator Helen Megarry says there are &lsquo;signs of continued focus on improving complaint handling&rsquo; in HMRC and the Valuation Office Agency (VOA). However, neither department yet fully understands the benefits and principles of good complaint handling and learning.<\/p>\n<p>In the 2018 report from the Adjudicator&rsquo;s Office, Ms Megarry says: &amp;&#8230;<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/93970"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=93970"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/93970\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=93970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=93970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=93970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}