{"id":94375,"date":"2018-07-26T16:03:00","date_gmt":"2018-07-26T16:03:00","guid":{"rendered":"http:\/\/mostafa.openonline.co.uk\/?guid=953d5bf077cc967fd0d9fd0fd2773299"},"modified":"2018-07-26T16:03:00","modified_gmt":"2018-07-26T16:03:00","slug":"news-story-customer-survey-be-part-of-our-transformation","status":"publish","type":"post","link":"https:\/\/mostafa.openonline.co.uk\/?p=94375","title":{"rendered":"News story: Customer survey: be part of our transformation"},"content":{"rendered":"
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Earlier this week, we spoke to James Downes, our Head of Product, about the importance of customer insight.<\/p>\n

As part of our newly-launched transformation programme, James is heavily involved with transforming our customer-facing digital products and services.<\/p>\n

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Listen to the podcast<\/a>.<\/p>\n<\/div>\n

Transformation can mean different things to different organisations. But, for us, it can be summarised using our vision of \u2018brilliant people, brilliant systems and brilliant services\u2019.<\/p>\n

So, what does this really mean and what do we want to achieve?<\/p>\n

As the UK\u2019s registry of limited companies, we\u2019re responsible for incorporating and dissolving limited companies, registering company information and making that information available to the public. The fundamentals of what we do are not going to change. But, how we do it will change as part of the transformation programme.<\/p>\n

Our digital products range from filing services, where customers can incorporate and dissolve their companies, right through to the other end of the product spectrum \u2013 where customers can view company information by using one of our search tools.<\/p>\n

James said:<\/p>\n

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The important thing for us is that we develop brilliant digital products and services and that we develop and maintain a great reputation for all our services, our processes and our people.<\/p>\n

But, to do this, we need input from our customers and stakeholders.<\/p>\n<\/blockquote>\n

Our survey has been running for almost 3 months. We\u2019ve received over 30,000 responses so far, which is great. But, we still need more.<\/p>\n

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Take part in our opinion survey<\/a>.<\/p>\n<\/div>\n

James explains:<\/p>\n

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We want anybody that uses our services to take part in our latest survey. Companies, directors, secretaries, accountants \u2013 all those that file documents to Companies House.<\/p>\n<\/blockquote>\n

The results will give us the information we need to improve our products and services, and help shape our future development.<\/p>\n

He adds:<\/p>\n

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We also want to hear from people that use our products and services to consume information. And, of course, we want to hear from our stakeholders.<\/p>\n

We have a lot of people who have a \u2018stake\u2019 in what we do here at Companies House. Formation agents, big accountancy firms, trade press, government, for example.<\/p>\n

It\u2019s important that they have a say in any future direction we may take. So, we would very much like to hear from them too. Basically, if you have contact with Companies House \u2013 we want to hear from you.<\/p>\n<\/blockquote>\n

Over to you.<\/p>\n

Our survey closes on 7 August, so there\u2019s still time for you to take part<\/a>. It\u2019ll only take you 10 minutes to complete, and you\u2019ll have the chance to enter a free prize draw to win an iPad Pro.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Our Head of Product explains why your feedback is important for us to improve our digital products and services.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"_links":{"self":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/94375"}],"collection":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=94375"}],"version-history":[{"count":0,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/94375\/revisions"}],"wp:attachment":[{"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=94375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=94375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mostafa.openonline.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=94375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}