The review is looking at the services we provide and how we can improve what we currently offer. It is led by Mary Reilly, a non-executive director of the Department for Transport (DfT) and is due to conclude at the end of the year.

The government is committed to improving motor services and a review of DVLA’s operation is a key element of this pledge. Services to DVLA customers will not be affected during the review.

Terms of reference

DVLA has published the terms of reference which outline the details of the review.

Customer feedback

As part of the review DVLA would like customer and stakeholders to give their thoughts on how they would like DVLA to provide services in the future. You can do this by completing the online surveys.

Customer survey.

Stakeholder survey.