HMRC are still not achieving value for money from tax credits, having failed to effectively manage losses from fraud and error, according to a report from the National Audit Office (NAO).
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An ongoing programme of jobs cuts helped play a major part in HMRC exceeding their cost-savings target for 2011/12, according to a report by the National Audit Office (NAO).
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HMRC are getting tough with businesses that default on their tax payments, according to accountancy Wilkins Kennedy, with the department having ramped up its attempt to reclaim debts.
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The taxman’s call-handling remains inadequate in spite of progress made over the past two years, according to a report from the National Audit Office (NAO).
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HMRC have announced the launch of their initiative to better understand the behaviour of poorly performing tax agents, which was put on hold earlier this year.
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