We are always looking at ways to improve our customer service and make things easier for you. We have listened to your feedback to make the DBS certificate reprint process quicker and more convenient.

If your DBS certificate was issued over 14 days ago, but you haven’t received it, you can request a certificate reprint by email, at any time, day or night.

You can find out when your certificate was sent out by using our online tracking service.

Read our new guide which explains how you can get a DBS certificate reprint quickly.