In the coming weeks, Ipsos MORI will contact some of you on our behalf to ask about your experiences when using our services. Our survey will focus on how we deliver our services, the impacts they have and customer satisfaction overall.

Please take part if you are invited to. Learning about your experiences and understanding your needs is very important to us.

We are committed to the delivery of excellent customer satisfaction and we aim to adapt to your changing needs, using your feedback to make informed improvements.

We look forward to telling you how the survey went and what plans we have in the coming months.