News story: New online card payment service for payment of fees with paper forms

Posted by on 24 September, 2015
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This item was filled under Housing

From 30 September 2015 customers filing fee bearing paper forms and paying by credit or debit card will need to make payment using our online payment provider Barclaycard SmartPay.

This new service is to ensure that the IPO is complying with the PCI (Payment Card Industry) standards when handling credit and debit card payments.

You will find links to the new payment service on fee sheets (FS2, FS3 and FS4) and any web pages containing fee payment information.

You will need to:

  • complete the IPO form(s) and fee sheet
  • make payment online (if paying by credit or debit card)
  • make a note of the payment reference in the box provided on the fee sheet
  • send the form(s) and fee sheet to the IPO

Please Note:

The filing date of the form will not be the date your payment is made online. This will only be given once the paper form is received at the IPO. For time critical forms, you will need to ensure these are received by the given deadline.

Example screenshots:

IPO service screenshot
Name and email address screen
IPO service screenshot
Total amount to pay screen
Payment details
Payment details screen for chosen method of card payment
Payment complete
Payment complete screen with ‘payment reference number’
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