News story: Civil/crime news: Christmas telephone hours up to New Year’s eve

Posted by on 17 December, 2015
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Helpline services will be be closing at 4pm on:

  • 24 December – Christmas eve
  • 31 December – New Year’s eve

Offices will be closed from Friday 25 December to Monday 28 December inclusive and also on 1 January 2016.

Normal hours will resume on Monday 4 January 2016. Below is a list of the telephone services and email contacts affected:

Helpline and email contacts:

CAT/NCT Liverpool 01512356750 LiverpoolCAT@legalaid.gsi.gov.uk / Liverpool.NCT@legalaid.gsi.gov.uk
CAT/NCT Nottingham 01158526000 NottinghamCAT@legalaid.gsi.gov.uk / Nottingham.NCT@legalaid.gsi.gov.uk
CAT Birmingham 01212325500 / 01212325667 BirminghamCAT@legalaid.gsi.gov.uk
Crime billing 01158526000 AGFS claims Advocates-fee@legalaid.gsi.gov.uk
Crime billing 01158526000 LGFS claims Litigators-fee@legalaid.gsi.gov.uk
Crime billing 01158526000 All other claim enquiries criminalfinance@legalaid.gsi.gov.uk
High Cost Crime Team 01512356924 HighCostCrime@legalaid.gsi.gov.uk
National Immigration & Asylum Team 02033345900 emergency-immigrationapps@legalaid.gsi.gov.uk
NIAT out of hours available every day with exception of Christmas day and Easter Sunday. Operates all other days on weekdays 5pm to 9pm and weekends/bank holidays 10am to 3pm asylum-out-of-hours@legalaid.gsi.gov.uk    
Exceptional Case Funding Team 02033346060 ECF@legalaid.gsi.gov.uk
High Cost Civil Team Brighton 01273878870 HighCostCivil@legalaid.gsi.gov.uk
High Cost Civil Team London 02033345750 HighCostCivil@legalaid.gsi.gov.uk
Civil Customer Support Team 03002002020 contactcivil@legalaid.gsi.gov.uk
Reduced lines will be operational till 5pm in the event of an urgent enquiry    
Online Support Team 02033346664 Online-Support@legalaid.gsi.gov.uk
Reduced lines will be operational till 5pm in the event of an urgent enquiry    
National Taxing Team Birmingham 01212325650
National Taxing Team Manchester 01612405739
Emergency contact numbers on Christmas eve: 07887627792, 07954574382, 07710347085    
Welsh language line 08456099989

Legal Aid Agency staff will be answering emails up until 4pm on both Christmas eve and New Year’s eve.

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