HMRC must communicate more effectively
Posted by mostafa on 29 March, 2016
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This item was filled under Tax
Businesses are frustrated by delays using HMRC’s telephone service. They complain that response times are too slow, advisers have a lack of understanding of previous discussions and transfers between departments waste time. The Administrative Burdens Advisory Board (ABAB) has now published Tell ABAB Report – 2015/16 looking at the measures …