Departmental revamp to focus on customer service

This item was filled under Tax

HMRC has announced the next stage of its ‘building our future’ programme with some restructuring of its organisation.

From October, HMRC will reorganise its four directorates into three new groups:


  • a new customer strategy and tax design group, which brings together the department’s customer strategy, tax policy, process design and tax assurance teams, led by Jim Harra;

  • an expanded customer …
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