HMRC service standards still cause for concern

Posted by on 24 January, 2017
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The quality of HMRC service standards has stalled over the past year, according to research by the Institute of Chartered Accountants in England & Wales (ICAEW) last September and October.

Half of members consider HMRC service standards have not improved and 32% believe they have deteriorated. Further, they consider that complex queries are not resolved satisfactorily over the telephone and …

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