The strategic plan focuses on 5 main themes:

• providing best-in-class services to our customers
• building dynamic technology and services
• being a hub for digital motoring
• creating a modern workplace with the right people with the right skills for the future
• providing unrivalled safety, security and compliance

Oliver Morley, DVLA Chief Executive, said:

Our goal is to get the right drivers and vehicles taxed and on the road as simply, safely and efficiently as possible. The last year has been one of great achievements and significant change for DVLA and has put us in a strong position to deliver better, simpler services to motorists. Our focus remains on providing best-in-class customer service for the motorist.

The strategic plan we have published today will form the basis of every decision we make going forward.

The business plan for 2017-18, which was also published today, will set out DVLA’s key performance measures and financial forecasts for the year.