The House of Commons’ Work and Pensions Committee has published a response from HMRC on the action it has taken since MPs highlighted Concentrix’s management of tax credit claims in December 2016. HMRC had appointed the US company to administer tax credit claims but ended the contract early as a result of customer service problems.

HMRC said it had been reviewing Concentrix decisions that were not subject to a mandatory reconsideration. Of the 31,175 reviewed, it found 5,000 of sufficient concern to contact the claimant for more information.

The committee said of HMRC’…