When registering cases as ‘high cost’ within CCMS you should simply send through a ‘case query’ and avoid sending an email as well.

Sending both a ‘case query’ and an email just creates additional work.

A ‘case query’ can be used for any high cost enquiry, including:

• registering a Care Case Fee Scheme (CCFS)
• requesting an exceptional exemption
• contacting the team for advice

There is no need to contact the team to find out what dates they are processing as this information is available on GOV.UK – see below.

Further Information

• CCMS training website – see High Cost Registration/Queries under ‘managing live cases’
• Civil processing dates – to view timescales for processing your work